Privacy Policy

1. Scope

This Privacy Policy applies to personal information we collect as a business controller, such as when individuals visit our website, create accounts, communicate with us, subscribe to newsletters, attend events, or interact with our support and sales teams.

When we process personal information contained in Customer Data on behalf of business customers using the Services, we generally act as a service provider or processor, and that processing is governed by our customer agreements and Data Processing Addendum.

2. Information We Collect

We may collect:

• account information such as name, email address, company, title, and login details;
• billing and transaction information;
• communications and support information;
• device, log, and usage information;
• cookie and analytics information;
• information from integrations or identity providers that Customer authorizes; and
• other information individuals choose to provide.

3. How We Use Information

We may use personal information to:

• provide and administer the Services;
• authenticate users and maintain accounts;
• process transactions and send service messages;
• provide support and respond to requests;
• secure, monitor, and improve our products and infrastructure;
• analyze usage trends and performance;
• comply with legal obligations; and
• send marketing communications where permitted by law.

4. How We Disclose Information

We may disclose personal information to:

• service providers and subprocessors who support our operations;
• cloud hosting, authentication, analytics, communications, and support vendors;
• professional advisors, auditors, insurers, and acquirers;
• government authorities where required by law; and
• other parties with the individual's consent or at the customer's direction.

We do not sell personal information in the ordinary sense of exchanging it for money.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies for authentication, preferences, analytics, security, and site functionality. Where required by law, we will obtain consent before using non-essential cookies.

6. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with law, resolve disputes, and enforce agreements.

7. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

We may process information in the United States and other countries where we or our service providers operate, subject to appropriate safeguards where required by law.

9. Rights and Choices

Depending on applicable law, individuals may have rights to access, correct, delete, or receive a copy of their personal information, or to object to or restrict certain processing. Marketing emails may be unsubscribed from at any time.

10. California Notice

If applicable California privacy law applies, California residents may have rights to know, access, correct, delete, and limit certain uses of personal information. Requests may be submitted to contact@univrs.ai.

11. Children

The Services are not directed to children, and we do not knowingly collect personal information from children in a manner that would trigger direct consumer-service obligations.

12. Changes

We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date.

13. Contact

For privacy questions or requests, contact: contact@univrs.ai.